Return Policy

Refund Policy: Print-On-Demand Products

At Frame Cafe, we strive to provide high-quality print-on-demand products tailored to your preferences. Your satisfaction is our top priority, and we’re committed to ensuring a positive shopping experience. Please read our refund policy carefully to understand your rights and responsibilities when purchasing from us.

1. Customization and Production:

  • Our print-on-demand products are customized to your specifications, making each item unique and personalized.
  • Once an order has been placed and production has begun, it cannot be canceled or modified.
  • Production typically begins shortly after an order is placed to ensure prompt delivery.
 

2. Refund Exclusions:

  • Due to the customized nature of our products, we do not offer refunds or exchanges for changes of mind, incorrect size selection, or dissatisfaction with design choices made during the ordering process.
  • Returns are only accepted for non-customized items within 14 days of delivery, in compliance with Klarna’s return policy.
  • Refunds are not provided for orders that have entered the printing, manufacturing, or personalization stage.
  • We reserve the right to refuse refunds for orders that have been fulfilled and delivered in accordance with the specifications provided by the customer.
 

3. Damaged or Defective Items:

  • While refunds are not offered for custom-printed products, we stand behind the quality of our merchandise.
  • If you receive a damaged or defective item, please contact us within 7 days of receiving your order.
  • We may request evidence of the damage, such as photographs, to assess the issue and determine the appropriate course of action.
 

4. Resolution Process:

  • Upon receipt of your notification and evidence of damage, our customer support team will review your case promptly.
  • Depending on the extent of the damage and product availability, we may offer a refund, replacement, or store credit as a resolution.
  • Refunds, if issued, will be processed to the original payment method used for the purchase. Replacements will be shipped at no additional cost.
 

5. Contact Us:

  • If you have any questions or concerns about our refund policy or need assistance with an order, please don’t hesitate to contact our customer support team at customercare@framecafe.co.uk.
  • We’re here to help and ensure that you’re completely satisfied with your purchase from Frame Cafe.
 
 

6. Legal Compliance:

  • This refund policy is subject to compliance with applicable consumer protection laws and regulations in your jurisdiction.
  • We reserve the right to update or modify this policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
 

7. Company Details:

      Frame Cafe is operated by:

  • Registered Company Name: Apex Art Ltd.
  • Company No: 709287
  • Registered Address: UNIT 4, THE MILL YARD, SIXMILEBRIDGE, CO. CLARE, V95 W620, IRELAND